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FREE US SHIPPING ON $45+ AND INTERNATIONAL $100+
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FREE US SHIPPING ON $45+ AND INTERNATIONAL $100+
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Frequently Asked Questions
Frequently Asked Questions
Shipping
HOW MUCH IS DOMESTIC SHIPPING?
HOW MUCH IS INTERNATIONAL SHIPPING?
HOW DO I TRACK MY ORDER?
WHEN WILL I RECEIVE MY SHIPMENT?
DOES JOUER SHIP INTERNATIONALLY?
IT’S BEEN A WHILE AND I HAVEN’T RECEIVED MY PACKAGE? WHERE IS IT?
Shipping
HOW MUCH IS DOMESTIC SHIPPING?
HOW MUCH IS INTERNATIONAL SHIPPING?
HOW DO I TRACK MY ORDER?
WHEN WILL I RECEIVE MY SHIPMENT?
DOES JOUER SHIP INTERNATIONALLY?
IT’S BEEN A WHILE AND I HAVEN’T RECEIVED MY PACKAGE? WHERE IS IT?
Returns
RETURNS & EXCHANGE PORTAL
WHAT IS YOUR RETURN POLICY?
CAN I RETURN SINGLE PRODUCTS WITHIN A BUNDLE, SET, OR COLLECTION?
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Returns
RETURNS & EXCHANGE PORTAL
WHAT IS YOUR RETURN POLICY?
CAN I RETURN SINGLE PRODUCTS WITHIN A BUNDLE, SET, OR COLLECTION?
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Rewards Program
WHAT IS THE REWARDS PROGRAM?
HOW DO I JOIN?
HOW DO I EARN POINTS?
HOW LONG DOES IT TAKE TO SEE MY POINTS ADDED?
HOW DO I USE POINTS?
HOW DO I CHECK MY POINTS BALANCE?
WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?
DO POINTS AND TIER LEVELS EXPIRE?
HOW DO I ADD/EDIT MY SHIPPING ADDRESS IN MY ACCOUNT?
Rewards Program
WHAT IS THE REWARDS PROGRAM?
HOW DO I JOIN?
HOW DO I EARN POINTS?
HOW LONG DOES IT TAKE TO SEE MY POINTS ADDED?
HOW DO I USE POINTS?
HOW DO I CHECK MY POINTS BALANCE?
WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?
DO POINTS AND TIER LEVELS EXPIRE?
HOW DO I ADD/EDIT MY SHIPPING ADDRESS IN MY ACCOUNT?
Orders
HOW DO I CANCEL AN ORDER?
OOPS! I NEED TO ADJUST THE CONTACT INFO ASSOCIATED WITH MY ORDER.
TELL ME ABOUT PROMO CODES.
MY PACKAGE ARRIVED DAMAGED AND/OR IS MISSING ITEMS. NOW WHAT?
HOW DO I PLACE A BULK ORDER?
Orders
HOW DO I CANCEL AN ORDER?
OOPS! I NEED TO ADJUST THE CONTACT INFO ASSOCIATED WITH MY ORDER.
TELL ME ABOUT PROMO CODES.
MY PACKAGE ARRIVED DAMAGED AND/OR IS MISSING ITEMS. NOW WHAT?
HOW DO I PLACE A BULK ORDER?
Payment
WHAT PAYMENT METHODS DO YOU ACCEPT?
WHAT IS AFTERPAY?
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Payment
WHAT PAYMENT METHODS DO YOU ACCEPT?
WHAT IS AFTERPAY?
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Products
DOES JOUER MAKE CLEAN PRODUCTS?
DOES JOUER TEST ON ANIMALS?
ARE JOUER PRODUCTS PARABEN FREE?
ARE YOUR PRODUCTS MINERAL BASED?
ARE YOUR PRODUCTS TALC FREE?
ARE JOUER PRODUCTS HYPOALLERGENIC?
Products
DOES JOUER MAKE CLEAN PRODUCTS?
DOES JOUER TEST ON ANIMALS?
ARE JOUER PRODUCTS PARABEN FREE?
ARE YOUR PRODUCTS MINERAL BASED?
ARE YOUR PRODUCTS TALC FREE?
ARE JOUER PRODUCTS HYPOALLERGENIC?
Brand
HOW DO YOU PRONOUCE JOUER?
HOW DOES JOUER APPROACH ACCESSIBILITY?
DOES JOUER DONATE TO CHARITIES?
Brand
HOW DO YOU PRONOUCE JOUER?
HOW DOES JOUER APPROACH ACCESSIBILITY?
DOES JOUER DONATE TO CHARITIES?
