Shopping Cart

Shipping and Returns

HOW MUCH DOES SHIPPING COST?

Shipping Information - USA

To qualify for free domestic shipping, orders much reach $35 (excluding taxes and after discount has been applied).

Orders can be shipped to P.O. Boxes when USPS is selected.

Shipping Method          Costs          Estimated Ship Time (Processing Time Not Included)

USPS                            $6.80          2-8 Business Days

Fedex Ground               $7.95         3-7 Business Days
 
Fedex 2 day                  $15.00       2-3 Business Days

Fedex Overnight          $25.00        1 Business Day

Shipping Information - Canada & International

To qualify for free international shipping, orders must reach $100 (after discount has been applied).

Please note that orders shipped internationally may be subject to duties and customs fee upon receipt.  Jouer Cosmetics is not responsible for these additional fees as they are the responsibility of the recipient.  We recommend to contact your customs office to determine what these additional costs may be. 

Shipping Method          Costs          Estimated Ship Time (Processing Time Not Included)

USPS International       $15.00         At this time, USPS does not guarantee a designated ship window

FedEx International      $37.50         3-7 Business Days

DHL                              $65.00         3-7 Business Days

Click here to check if USPS delivers to your country. 

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Please allow 3-5 business days (Monday through Friday) for orders to be processed. Orders placed after 10:00 am PST on Fridays or during special promotions and new product launches may experience longer processing times (Monday through Friday), but we promise that you are our priority and we will make every effort to get your order processed as soon as possible.  Please note that selecting an expedited shipping method does not expedite order processing time. 

I DID NOT RECEIVE TRACKING INFORMATION YET

Please allow up to 3-5 business days to receive an email with tracking information. To ensure you receive your email, please add tracking@jouercosmetics.com to your mail client to prevent it from going into your spam folder.

RETURNS AND EXCHANGES

If you are not completely satisfied with your Jouercosmetics.com purchase for any reason, please return the gently used product(s) for a full refund within 30 days of the delivery.  Products purchased with store credit, gift card, or e-gift card will receive the return in the form of a Jouercosmetics.com store credit.  Jouer Cosmetics only accepts returns on items purchased from Jouercosmetics.com.  At this time, we do not have an exchange policy.  “Kiss'em Goodbye” items are not eligible for return or exchange and are FINAL SALE.  Items purchased at a discounted rate greater than or equal to 50% are final sale. These items are not eligible for return, refund, or credit. 

Your return will be processed and your account credited within 10 to 15 business days from the day your return is received to 19801 Nordhoff Pl #111 Chatsworth CA 91311. Jouer does not refund, or pay for return shipping. 

WHERE DO I SEND RETURNS?

Please package return item(s) back in shipment box, otherwise, pack your return in a padded envelope or box to prevent any damages.  With the return package, please include a packing slip or invoice with your name and order number to ensure credit is received in a timely matter.

Send all returns to the following address:

​Attn: Returns Processing
Jouer Cosmetics
19801 Nordhoff Pl #111 Chatsworth CA 91311.

We recommend that you send the return via UPS or insured parcel post. Jouer is not responsible for lost return items during transit.

MANAGE & TRACK ORDERS
  • Order Processing
    • All orders are processed within 3-5 business days of receipt.
    • Orders placed on Friday after 10:00AM PST, Saturday, and Sunday will be processed the following business week.
    • All orders are subject to review prior to shipment
    • All purchases are subject to bank authorization prior to processing
    • Only authorized purchases will be processed and shipped.  
  • Modified Orders
    • Once an order is placed, we are unable to modify the order (add/remove products, change shades, etc.)
  • Order Cancelation
    • Once an order has been placed and paid for, Jouer Cosmetics is unable to cancel orders.  Once you receive your items, you may proceed with a standard return.
  • Track Orders
    • You can track the status of your order by logging into your Jouer account.
    • Once orders have left our warehouse, the package is in the care of the postal handler. At this point, Jouer can no longer make any adjustments regarding the package.  
    • To get the most up to date information regarding your tracking number, please contact
      • USPS customer tracking: 1-800-222-1811
      • Fedex customer tracking: 1-800-463-3339
        • USPS delivery times are not guaranteed because the volume of mail fluctuates daily. All deliveries should be made by 5PM local time (unless there are unusual circumstances).
  • Lost Packages
    • Both USPS and Fedex recommend waiting 14 days before assuming a package is lost.
    • After 14 days please contact their customer service to find any additional information
      • USPS customer service: 1-800-275-8777
      • Fedex customer service: 1-800-463-3339
    • After contacting your appropriate shipping service, you can contact the Jouer customer service by email or phone to further look into your order.