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FAQs

MY PROMO CODE IS NOT WORKING?

Jouer offers exclusive promotions and discounts for our e-blasts and Snapchat Family (@czjouer). Most of our promotions require that you are subscribed and logged into your account at www.jouercosmetics.com in order to use your promo code. Please be sure you are logged in so you can take advantage of our exclusive deals. If there are any problems processing your order, please contact us at customerservice@jouercosmetics.com or call us at 1-800-315-5374, Monday-Friday 9am - 5pm PST (excluding holidays), and be sure to reference your order number.

​At this time Jouer Cosmetics only allows one promotional code per order.

DOES JOUER TEST ON ANIMALS?

Jouer Cosmetics does not test on animals.

IS JOUER PARABEN FREE?

The following products are Paraben free. This is the direction that we are moving towards in future products and reformulations:

  • Long-Wear Lip Creme Liquid Lipstick
  • Long-Wear Lip Topper
  • Slim Creme Eyeliner
  • Essential Matte & Shimmer Eyeshadow Palette
  • Moisturizing Lip Gloss
  • Hydrating Lipstick
  • Essential Lip Enhancer
  • Cheek Tint
  • Powder Eyeshadow
  • Crème Eyeshadow
  • Crème Eyeshadow Crayon
  • Everyday Effortless Mascara
  • Mineral Powder Bronzer
  • Mineral Powder Blush
  • Mineral Face Powder
  • Mattifying translucent Powder
  • Mattifying Powder Bronzer
  • Sheer Matte Powder Bronzer Duo
  • Highlighter
  • Glisten Brightening Powder
  • Age Repairing Concealer
  • Anti-Aging Primer
  • Anti-Blemish Primer

WHERE ARE JOUER PRODUCTS MADE?

Jouer works with multiple manufacturers within the USA, Canada and Europe. All locations are listed on the Unit Carton/product.

IS JOUER GLUTEN-FREE?

Here is a list of Jouer products that are gluten free

Eyes

  • Kitten Eyeliner
  • Slim Creme Eyeliner
  • Essential Matte & Shimmer Eyeshadow Palette
  • Powder Eyeshadows
  • Crème Eyeshadows
  • Crème Eyeshadow Crayons
  • Eye Definers
  • Eye Clarifiers
  • Liquid Shimmer Eyeliners
  • Long-Wear Eye Brightening Primer
  • Brow Fix
  • Everyday Effortless Mascara
  • Slim Crème Eyeliners

Lips

  • Long-Wear Lip Creme Liquid Lipstick
  • Long-Wear Lip Topper
  • Hydrating Lipstick
  • Moisturizing Lip Gloss
  • Lip Sheers SPF 15
  • Essential Lip Enhancer
  • Tinted Lip Enhancers
  • Shimmer Lip Enhancers
  • Long-Wear Lip Crème Liquid Lipsticks
  • Long-Wear Lip Toppers
  • Lip Definers
  • Cheeks
  • Cheek & Lip Tint
  • Crème Highlighters

Face

  • Powder Highlighter
  • Age-Repairing Concealer
  • Age-Repairing Perfector
  • Luminizing Moisture Tint
  • Matte Moisture Tint
  • Mineral Face Powder
  • Mattifying Translucent Powder
  • Daily Clarifying Treatment Oil
  • Daily Repair Oil
  • Anti-Aging Moisture Primer
  • Anti-Blemish Matte Primer
  • Luminizing Liquid Highlighter
  • Luminzing Brightening Powder
  • Sheer Matte Powder & Bronzer Duo
  • Sheer Bronzing Tint
  • Essential Matte Touch

Bath & Body

  • Body Butter
  • Bath & Body Oil
  • Luminizing Body Glow
  • Perfume Oil

ARE JOUER PRODUCTS VEGAN?

Here is a list of Jouer products that are vegan

  • Long-Wear Lip Topper
  • Powder Highlighter
  • Kitten Liner
  • Long-Wear Lip Crème Liquid Lipstick
  • Luminizing Cheek Tint
  • Daily Clarifying Treatment Oil
  • Daily Repair Treatment Oil
  • Bath & Body Oil

WHERE ARE YOUR PRODUCTS SOLD?

Please visit our website (www.jouercosmetics.com) and check out our Find A Retailer section.

ARE YOUR PRODUCTS MINERAL BASED?

We have a handful of product that our Mineral Based (Face Powders, Bronzers, Blushes etc), but we are not a mineral based company.

DO YOU SHIP TO TURKEY?

Unfortunately, we are unable to ship our products to Turkey as Turkey has placed a ban on the import of all cosmetic products.