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FAQs

ORDER CANCELLATION/ADDRESS CHANGE:

Our team hopes to accommodate a cancellation/change in address request, however it is not guaranteed due to the fluctuation of processing time. If able, we will proceed with your request. Please contact us as quickly as possible if a change is needed

WHERE IS MY ORDER/TRACKING INFORMATION?

Please note that as soon as any shipment leaves our warehouse we are subject to the same tracking information provided to our customers.  For any missing shipments or lost/damaged claims, please Contact us within 14 days of the expected delivery date so that we can help you resolve this issue within the designated time frame. 

MY PROMO CODE IS NOT WORKING?

Jouer offers exclusive promotions and discounts for our e-blasts and Snapchat Family (@czjouer). Most of our promotions require that you are subscribed and logged into your account at www.jouercosmetics.com in order to use your promo code. Please be sure you are logged in so you can take advantage of our exclusive deals. If there are any problems processing your order, please contact us at 1.800.315.5374 or email us at customerservice@jouercosmetics.com Monday-Friday 9am - 5pm PST (excluding holidays), and be sure to reference your order number.

​At this time Jouer Cosmetics only allows one promotional code per order.

Please note - Jouer Cosmetics only accepts and honors promotional codes that have been distributed through Jouer Cosmetics Official Site, E-blasts, Social Media and approved Affiliates. Codes that are found on third party sites may be declined during check out. 

DOES JOUER TEST ON ANIMALS?

Jouer Cosmetics does not test on animals.

IS JOUER PARABEN FREE?

The following products are Paraben free. This is the direction that we are moving towards in future products and reformulations:

  • High Pigment Lip Gloss
  • Long-Wear Lip Creme Liquid Lipstick
  • Long-Wear Lip Topper
  • Slim Creme Eyeliner
  • Essential Matte & Shimmer Eyeshadow Palette
  • Moisturizing Lip Gloss
  • Hydrating Lipstick
  • Essential Lip Enhancer
  • Cheek Tint
  • Powder Eyeshadow
  • Crème Eyeshadow
  • Crème Eyeshadow Crayon
  • Everyday Effortless Mascara
  • Mineral Powder Bronzer
  • Mineral Powder Blush
  • Mineral Face Powder
  • Mattifying translucent Powder
  • Mattifying Powder Bronzer
  • Sheer Matte Powder Bronzer Duo
  • Highlighter
  • Glisten Brightening Powder
  • Age Repairing Concealer
  • Anti-Aging Primer
  • Anti-Blemish Primer

WHERE ARE JOUER PRODUCTS MADE?

Jouer works with multiple manufacturers within the USA, Canada and Europe. All locations are listed on the Unit Carton/product.

IS JOUER GLUTEN-FREE?

Here is a list of Jouer products that are gluten free

Eyes

  • Kitten Eyeliner
  • Slim Creme Eyeliner
  • Essential Matte & Shimmer Eyeshadow Palette
  • Powder Eyeshadows
  • Crème Eyeshadows
  • Crème Eyeshadow Crayons
  • Eye Definers
  • Eye Clarifiers
  • Liquid Shimmer Eyeliners
  • Long-Wear Eye Brightening Primer
  • Brow Fix
  • Everyday Effortless Mascara
  • Slim Crème Eyeliners

Lips

  • High Pigment Lip Gloss
  • Long-Wear Lip Creme Liquid Lipstick
  • Long-Wear Lip Topper
  • Hydrating Lipstick
  • Moisturizing Lip Gloss
  • Lip Sheers SPF 15
  • Essential Lip Enhancer
  • Tinted Lip Enhancers
  • Shimmer Lip Enhancers
  • Long-Wear Lip Crème Liquid Lipsticks
  • Long-Wear Lip Toppers
  • Lip Definers
  • Cheeks
  • Cheek & Lip Tint
  • Crème Highlighters

Face

  • Powder Highlighter
  • Age-Repairing Concealer
  • Age-Repairing Perfector
  • Luminizing Moisture Tint
  • Matte Moisture Tint
  • Mineral Face Powder
  • Mattifying Translucent Powder
  • Daily Clarifying Treatment Oil
  • Daily Repair Oil
  • Anti-Aging Moisture Primer
  • Anti-Blemish Matte Primer
  • Luminizing Liquid Highlighter
  • Luminzing Brightening Powder
  • Sheer Matte Powder & Bronzer Duo
  • Sheer Bronzing Tint
  • Essential Matte Touch

Bath & Body

  • Body Butter
  • Bath & Body Oil
  • Luminizing Body Glow
  • Perfume Oil

ARE JOUER PRODUCTS VEGAN?

Here is a list of Jouer products that are vegan

  • High Pigment Lip Gloss
  • Long-Wear Lip Topper
  • Powder Highlighter
  • Kitten Liner
  • Long-Wear Lip Crème Liquid Lipstick
  • Luminizing Cheek Tint
  • Daily Clarifying Treatment Oil
  • Daily Repair Treatment Oil
  • Bath & Body Oil

WHERE ARE YOUR PRODUCTS SOLD?

Please visit our website (www.jouercosmetics.com) and check out our Find A Retailer section.

ARE YOUR PRODUCTS MINERAL BASED?

We have a handful of product that our Mineral Based (Face Powders, Bronzers, Blushes etc), but we are not a mineral based company.

WHAT COUNTRIES DO YOU NOT SHIP TO:

Currently, we don't ship to the following countries: Turkey, Russia, UAE

DAMAGED OR MISSING ITEMS?

Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. Jouer recommends customers to contact us within 7 days of receiving their package to notify us of any issues.

The shipping box may have normal wear from the transit process, as our packaging is designed to handle most of the bumps and scrapes along the way. However, if your order arrives damaged, please retain the shipping box, packing materials and original items on the order. Please reach out to Customer Service  so we can better assist your needs.